This policy sets out the different areas where user privacy is concerned and outlines the
obligations and requirements of the users, the website and website owners. Furthermore,
the way this website processes, stores and protects user data and information will also be
detailed within this policy.
This website and its owners take a proactive approach to user privacy and ensure the
necessary steps are taken to protect the privacy of its users throughout their visiting
experience. This website complies with all UK national laws and requirements for user
What are cookies?
Cookies are small files saved to the user’s computer’s hard drive that track, save and
store information about the user’s interactions and usage of the website. This allows the
website, through its server, to provide the users with a tailored experience within this
Most of the cookies we set are automatically deleted from your computer when you leave
our website or shortly afterwards.
We use anonymous session cookies (short-term cookies that disappear when you close
your browser) to help you navigate the website and make the most of the features. If you
log into the website, application or a course as a registered user, your session cookie will
also contain your user ID so that we can check which services you are allowed to access.
This website uses tracking software to monitor its visitors to better understand how they
usage. The software will save a cookie to your computer’s hard drive in order to track and
monitor your engagement and usage of the website, but will not store, save or collect
Should users wish to deny the use and saving of cookies from this website onto their
computer’s hard drive, they should take necessary steps within their web browser’s
security settings to block all cookies from this website and its external serving vendors.
Whilst using our website, software applications or services, you may be required to
provide personal information (name, address, email, account details, etc.). We will use
this information to administer our website, applications, client databases and marketing
material. We will ensure that all personal information supplied is held securely in
accordance with the General Data Protection Regulation (EU) 2016/679, as adopted into
law of the United Kingdom in the Data Protection Act 2018. Further, by providing
telephone, fax and email details, you consent to Jones and Woolman (UK) Ltd. contacting you using
that method. You have the right at any time to request a copy of the personal information
we hold on you. Should you wish to receive a copy of this, or would like to be removed
from our database, please contact us via email.
Information collection and use
How do we collect information?
Jones and Woolman (UK) Ltd. collects information in two possible ways:
a. When you directly give it to us (“Directly Provided Data”)
When you sign up for our site, purchase our products or communicate with us, you may
choose to voluntarily give us certain information – for example, by filling in text boxes or
completing registration forms. All this information requires a direct action by you at that
time in order for us to receive it.
b. When you give us permission to obtain from other accounts (“User Authorised Data”)
Depending on your settings or the privacy policies for other online services, you may give
us permission to obtain information from your account with those other services. For
example, this can be via social media or by choosing to send us your location data when
accessing our website from your smartphone.
How long do we keep your data for?
Jones and Woolman (UK) Ltd. will not retain your personal information longer than necessary. We
will hold onto the information you provide either while your account is in existence, or as
needed to be able to provide the Services to you, or (in the case of any contact you may
have with our Customer Care team) for as long as is necessary to provide support-related
reporting and trend analysis only.
If legally required or if it is reasonably necessary to meet regulatory requirements, resolve
disputes, prevent fraud and abuse, or enforce our Terms and Conditions, we may also
retain some of your information for a limited period of time as required, even after you
have closed your account or it is no longer needed to provide the Services to you.
Jones and Woolman (UK) Ltd. will not sell or rent your personally identifiable information, gathered
as a result of filling out the site registration form, to anyone.
Choosing how we use your data
We understand that you trust us with your personal information and we are committed to
ensuring you can manage the privacy and security of your personal information yourself.
With respect to the information relating to you that ends up in our possession, and
recognising that it is your choice to provide us with your personally identifiable
information, we commit to giving you the ability to do all of the following:
You can verify the details you have submitted toJones and Woolman (UK) Ltd. by contacting
our customer services team. Our security procedures mean that we may request
proof of identity before we reveal information, including your e-mail address and
possibly your address.
You can also contact us by the same method to change, correct, or delete your
personal information controlled byJones and Woolman (UK) Ltd. regarding your profile at
any time. Please note though that, if you have shared any information with others
through social media channels, that information may remain visible, even if your
account is deleted.
You are also free to close your account through our account settings. If you do so,
your account will be deactivated. However, we may retain archived copies of your
information as required by law or for legitimate business purposes (including to
help address fraud and spam).
You can always feel free to update us on your details at any point by sending us an
You can unsubscribe from receiving marketing emails from us by clicking the
“unsubscribe” link at the bottom of any email. Once you do this, you will no longer
receive any emails from us.
You can request a readable copy of the personal data we hold on you at any time.
To do this, please contact us via email.
Please note, we are constantly reviewing how we process and protect data. Therefore,
changes to our policy may occur at any time. We will endeavour to publicise any changes.